Ordering Information

Important information and ordering guidelines for engraving on crystal, glass, ceramic, marble and wood products.

Artwork Information: There is no logo set up charge. Quality engraving requires art work in pure black and white format with no gray scales or half tones.  For file format we use Corel Draw and Adobe Illustrator (.cdr, .ai and .eps). Please make sure that all art files have a resolution of 300 dpi, (no 75 dpi images from the web) with 1/2 point type and 1 point graphics in a font size no less than 10 point. Email address for submitting art is info@glassgraphics.com.

Personalization/copy/text changes: Any change in text from piece to piece is $10.00(p). You can change all the words or one word and it is still only one $10.00(p) charge.  Additional locations engraving: For each additional location add $10.00(p) per location per piece.

Layout proofs: Proofs  can be faxed or emailed per customer’s request at a cost of $24.00(P) per transmission.  Prompt approval is required to avoid delayed ship dates.   Production and Turnaround: For orders under 100 pieces, normal production is 8-10 business days, stock provided… For orders in excess in excess of 100 pieces, please all customer service at 603-447-1900 for more information.

Rush Orders: For orders needed on a rush basis, the rush charge is 25% of the order or $80.00(p), whichever is greater. Rush orders will be produced in 3-5 business days.  For a faster turnaround time, please call customer service at 603-447-1900.  Laser Engraving for wood bases only: Laser engraving is available on wood bases at $24.00(p) each in addition to the cost of  the base.

Packaging: All items are packaged bulk unless otherwise specified.  White boxes are available for $5.00(p) each in addition to the cost of the base.

Drop Shipping: Drop shipments to more than one location will incur an extra charge of $10.00(p) per additional location.

Shipping & Handling: Damage Claims: reports of product arriving damaged must be called in to customer service within 5 days of receipt of product.  All packaging material must be held at the point of delivery for possible inspection by carrier.  Do not reship broken glass back to us or any other party.  Packaging material includes the shipping carton, exterior packaging material inner boxing and contents, including broken glass.

For more detailed answers to your questions please call us at (603)-447-1900

Or email us at info@glassgraphics.com

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